Frequently Asked Questions
Is my part correct for my model?
It is important to check your part numbers before ordering, as you may not be able to return or cancel the order once it is placed. We are always happy to help you confirm correctness of fit before you place your order. See our Contact Page to get in touch.
Do you keep all your listed products in stock?
With over 180,000 listings on our site, we can't keep everything in stock. Common items are often available in our warehouses, but many items will have to be ordered through our network of suppliers. This will usually take a reasonable amount of time, between 3-9 working days into our warehouses (read more here), but times may vary depending on the product and the supplier. If the ETA is an important factor, please check with us before placing your order.
Do you have a phone number I can call?
Nationwide Spares does not currently service customers over the phone, choosing instead to leverage the efficiencies of email. Get in contact with us today and you will find our Australian-based customer service personnel to be reliable, accurate and polite.
Do you have a store I can go to? Can I pickup my order?
Nationwide Spares does not currently run a physical store in order to keep prices low. We specialise in delivering across Australia. You can read more about this here.
Where are you located?
Nationwide Spares is a delivery only website that ships its products out of a logistics centre located in Auburn, Sydney. Sometimes orders may be fulfilled via a satellite warehouse in the Gold Coast, depending on delivery location and stock availability.
The part I want is discontinued and I've found it listed online, should I place an order?
We have quite a lot of products listed (180,000+) and sometimes it can be hard to keep it all up-to-date. If you suspect a listed item is discontinued, please check with us before ordering to avoid unnecessary disappointment.
Can I return, refund or cancel my order if it is wrong?
See our full return policy here.
How much is shipping to my location? How long will my delivery take?
Shipping is a flat rate of $10 across Australia, and will take a varying amount of time depending on the product and your location. Read more about Shipping & Deliveries here.
Do you ship to New Zealand?
Yes, we can ship most parts to NZ. The default delivery charge to New Zealand is $30, but we reserve the right to change this for especially large or heavy items. Items are shipped via Australia Post. If you have any questions about the process, please contact us.
Do you ship overseas?
Unfortunately Nationwide Spares does not currently support shipping of goods outside of Australia or New Zealand.
Why is my order taking so long?
The vast majority of spare parts orders placed through Nationwide Spares are able to be fulfilled and dispatched quickly and within a reasonable time-frame. However the reality of appliance spare parts supply in Australia involves the assistance of suppliers varying in their lead times and general stock availability. We will always strive to do our part as quickly as possible, but sometimes things out of our control can delay orders in unpredictable ways. If you would like us to follow up your order, you can ask us at any point during the process, and we'll give you an honest answer.
My Question wasn't listed:
Get in touch with us here.